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Think of the business analyst like an interpreter. Business analysts help businesses improve processes and efficiency in Salesforce by eliciting, documenting, and analyzing requirements around business challenges. Salesforce business analysis is a project-based, business-improvement role. They bring innovation to life-automating business processes, creating reports and dashboards, training users, and staying on top of platform updates. They help their company’s users get the most out of Salesforce by making the platform work for the business’s unique needs. Salesforce admins work with stakeholders to define optimal processes and customize the Salesforce Platform. Salesforce administration is an operational role. So what’s the difference between them? Let’s look at them side by side to find out. There are multiple configurations of the two roles. Or you’ve heard that in some cases, a company doesn’t have a dedicated business analyst and the admin takes on business analysis as a job function. Maybe you’ve heard that Salesforce admins and Salesforce business analysts perform some of the same tasks.